Terms of Use

Please read these Terms of Use carefully before using the services (collectively, the “Services”) offered by Consolidate Health, Inc. (“Consolidate Health”). These Terms of Use work together with Our Privacy and Security Notice, which is incorporated into these Terms by reference.

Last updated: August 12th, 2026

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms of Use:

Application means the Consolidate Health software service, accessible at app.consolidate.health, which You may use through any standard web browser, including when it is rendered inside an application operated by one of Our customers.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Account means a unique account you create to access our Service or parts of our Service.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Consolidate Health, Inc., located at 3300 Dallas Pkwy, Plano, TX 75093.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.

Service refers to the Individual Access Services and the other products and features We offer through the Application or the Website.

Terms of Use (also referred to as these “Terms”) mean these Terms of Use, which together with the Privacy and Security Notice form the entire agreement between You and the Company regarding the use of the Service.

Website refers to the Consolidate Health marketing website, accessible at https://consolidate.health. References in these Terms to the “Sites” mean the Website and the Application together.

You refers to the individual who created the Account and is accessing or using the Service.

Credential Service Provider or “CSP” means a company approved under TEFCA rules that verifies the identity of Individuals. We use a CSP only in connection with TEFCA-Enabled Features.

Individual Access Services or “IAS” means the services We provide to You that let You access, inspect, obtain, or get a copy of Your own health information, including through TEFCA Exchange where TEFCA-Enabled Features apply to You.

Privacy and Security Notice means Our Privacy and Security Notice, available on the Website and within the Application, which describes how Your information is collected, used, disclosed, and protected, and which is incorporated into these Terms by reference. The Privacy and Security Notice was formerly titled Our “Privacy Policy,” and any reference in these Terms or elsewhere in Our materials to Our Privacy Policy means the Privacy and Security Notice.

TEFCA means the Trusted Exchange Framework and Common Agreement established under the 21st Century Cures Act, and “TEFCA Exchange” means the exchange of health information through TEFCA.

TEFCA-Enabled Features means the features of the Service that retrieve health records through TEFCA Exchange. TEFCA-Enabled Features are enabled on a per-customer basis and may or may not be available to You, depending on the platform or service through which You access the Service.

Acknowledgment

These are the Terms of Use (hereafter “Terms”) governing the use of this Service and the agreement that operates between You and the Company. These Terms set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Services is conditioned on Your acceptance of and compliance with these Terms.

By accessing or using the Service You agree to be bound by these Terms. If You disagree with any part of these Terms then You may not access Your account or the Service.

To create an Account and access the Service, You must be at least eighteen (18) years of age. If You are under 18, You may not create an Account or register to use Our Services. The Service is designed to retrieve health records held by healthcare providers, health plans, and health information networks located in the United States and its territories, and We offer the Service only for that purpose. You agree that any information You provide to Us in order to access the Services, including during registration, during identity verification where it applies, and in any information You upload to the Application or Website, will be true, accurate, current, and complete. You may not transfer or share Your Account authentication code with anyone, or create more than one Account.

By accessing Our Services, You accept the practices and provisions described in these Terms and in Our Privacy and Security Notice, together with any other terms, agreements, statements of rights, consent forms, and policies We present to You. If You do not agree to these Terms or to the Privacy and Security Notice, please do not create an Account or access the Services.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy and Security Notice. The Privacy and Security Notice describes how Your information is collected, used, disclosed, retained, and protected when You use the Application or the Service, and it explains Your privacy rights and choices, including Your rights of access, export, deletion, and revocation of consent. Please read the Privacy and Security Notice carefully before using Our Service.

Your Consent and How to Revoke It

Before You begin using the Service, and before any of Your individually identifiable information is accessed, exchanged, used, or disclosed, We ask for Your express, documented, and informed consent to the Privacy and Security Notice. We present the Notice to You and require You to take a clear affirmative action to consent. We keep a secure log of Your consent so that You and We both have a record of it. If We make a Material Change to the Privacy and Security Notice, as that term is defined in the Notice, We will ask for Your consent again before We use Your information in the new way.

You may revoke Your consent at any time. Because You cannot use the Service without consenting to the Privacy and Security Notice, revoking Your consent and deleting Your Account are the same action. When You revoke Your consent, We delete Your Account and Your information as described in the Privacy and Security Notice, and You will no longer be able to use the Service. Revocation is prospective only. It does not affect anything We did with Your consent before the revocation, including any information already shared at Your direction with a third party. Information already shared with a third party remains with that third party and is governed by that party’s own terms and policies.

You can revoke Your consent and delete Your Account from within the Application. Step-by-step instructions are conspicuously displayed and readily located within the Application and are also published at https://consolidate.health/help/delete. We do not require You to contact Us by email or telephone in order to revoke Your consent or delete Your Account.

If there is a conflict between these Terms and the Privacy and Security Notice with respect to the collection, use, disclosure, retention, or protection of Your information, or with respect to Your privacy rights and choices, the Privacy and Security Notice controls.

User Accounts

When You create an Account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your Account and access to the Services.

You are responsible for safeguarding the authentication code that You use to access the Account and the Service and for any activities or actions under Your authentication code.

You agree not to disclose Your authentication code to any third party. You may not use anyone else’s account at any time. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account .

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

In no event and under no circumstances shall we be held liable to You for any liabilities or damages resulting from or arising out of Your use of the Account or Services, Your use of information from the Account or Your release of information from Your Account to a third party.

The Service and its original content (excluding content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other intellectual property laws of the United States and other jurisdictions.

TEFCA and Identity Verification

The platform or service through which You access the Service may or may not include TEFCA-Enabled Features. The provisions in this section that are marked as applying only to TEFCA-Enabled Features apply to You only if those features are enabled for the platform or service You are using. The Application will indicate when identity verification and TEFCA retrieval are part of Your experience. The rest of these Terms applies to You regardless of which features are enabled.

Request-Only IAS Provider. Consolidate Health is a Request-Only Individual Access Services Provider under TEFCA. Consolidate Health does not provide bidirectional services. You will have the ability to request access to Your health information via TEFCA Exchange. You will not be able to use Consolidate Health to share Your health information with other participants in TEFCA. Because We are a Request-Only IAS Provider, We do not respond to requests from other TEFCA participants for Your health information, and there is no TEFCA Exchange sharing of Your information for You to opt into or out of.

Exchange Purpose. Individual Access Services is the only TEFCA Exchange Purpose We use. We do not use TEFCA Exchange for treatment, payment, health care operations, or any other purpose. All disclosures We make through TEFCA follow the permitted and required uses and disclosures in the TEFCA Common Agreement and applicable U.S. Department of Health and Human Services guidance.

Identity verification (applies only to TEFCA-Enabled Features). If TEFCA-Enabled Features are enabled for the platform or service You are using, You must verify Your identity before You can access Your health records through those features. We use a Credential Service Provider to perform this verification at the level of assurance required by TEFCA. You agree to provide true, accurate, current, and complete information during identity verification, and You agree not to attempt to verify, request, or access the health information of any person other than Yourself. We keep a record of the fact that You completed identity verification, including the date, the level of assurance, and the identity token provided by the Credential Service Provider. We do not keep copies of the documents You submit during verification.

Verification Responses. The result of Your identity verification (a “Verification Response”) is subject to the following: (i) a Verification Response is not a consumer report under the Fair Credit Reporting Act (“FCRA”); (ii) We do not use a Verification Response for any decision about Your credit, insurance, employment, or licensing eligibility, or for any other purpose governed by FCRA; (iii) We do not take any “adverse action” against You under FCRA based on a Verification Response; (iv) We do not re-disclose Your Verification Response to any third party that is not a party to the verification; (v) We do not use verification data for cross-context behavioral advertising; and (vi) identity verification is offered only to Individuals in the United States and its territories.

Information blocking. Consolidate Health complies with the information blocking provisions of 45 CFR Part 171, including all applicable exceptions, as amended from time to time. If You believe You have been unable to access Your health information because of a practice that may constitute information blocking, You can contact Us using the information in the Contact Us section of these Terms.

Accuracy of Your health records. The health records We retrieve come from healthcare providers, health plans, and health information networks. Those sources are responsible for the accuracy of the records, and the records may contain errors or omissions. We do not verify, edit, or correct Your records. If You believe a record is inaccurate, You should contact the provider or organization that created the record, and We can help You identify the source.

Suspension of TEFCA-Enabled Features. We provide TEFCA-Enabled Features through arrangements with upstream network participants. If an upstream participant determines that use of the Service is not permitted under the applicable framework rules, access to the affected features may be suspended to the extent, and for as long as, is reasonably necessary to resolve the issue. We will work in good faith to restore access as soon as reasonably practicable.

No fees to You. We do not charge You any fees to use the Individual Access Services or to exercise any of the rights described in the Privacy and Security Notice. Our Services are funded by the businesses that integrate with Us, not by You.

Trademarks

Certain of the names, logos, and other materials displayed in the Application or in the Services may constitute trademarks, trade names, service marks or logos (“Marks”) of Consolidate Health or other entities. You are not authorized to use any such Marks without the express written permission of Consolidate Health. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide to Consolidate Health. If for any reason such assignment is ineffective, You agree to grant Consolidate Health a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Electronic Communications

By using the Application and/or the Services, You consent to receiving electronic communications from us. These electronic communications may include legal disclosures, notices about applicable fees and charges, transactional information and other information concerning or related to the Application and/or the Service. You agree that we may contact you via secure messaging, email, phone, text, or mail regarding the Service. These electronic communications are part of Your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send You electronically will satisfy any legal communication requirements, including that such communications be in writing.

Termination

You may delete Your Account and end Your access to the Services at any time and for any reason from within the Application. Deleting Your Account also revokes Your consent to the Privacy and Security Notice, and results in deletion of Your information as described in that Notice. Step-by-step instructions are published at https://consolidate.health/help/delete and are also linked from within the Application. You may also selectively remove individual connected data sources rather than deleting Your entire Account. In addition, We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms. Subject to applicable law, We reserve the right to maintain, delete, or destroy all communications and materials posted or uploaded to the Sites pursuant to Our internal record retention and content destruction policies. After termination, We will have no further obligation to provide You with the Services or access to the Account. Before deleting Your Account, You may export the information We maintain about You as described in the Privacy and Security Notice.

Upon termination, Your right to use the Service will cease immediately.

Indemnification

You agree to indemnify and hold harmless Consolidate Health and the members of its corporate family (i.e., all parents, subsidiaries and affiliates), as well as any investors and partners, and their respective agents, partners, employees and contractors from and against any claims, damages, loss, costs, fines, penalties, settlements, expenses, payments or other liabilities, including reasonable attorney’s fees and legal expenses, resulting from (i) Your use of and access to the Services; (ii) Your violation of any of these Terms; and (iii) Your violation of any law or third-party right, including any copyright, trademark, trade secret or privacy right related to Your use of the Application or Website. The members of Consolidate Health’s corporate family, and the respective agents, partners, employees, contractors, investors and partners of them and Consolidate Health, are intended third-party beneficiaries of this section.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by You through the Service or 100 USD.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS SHAREHOLDERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR REVENUE, LOSS OF DATA OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, OR ANY INTANGIBLE LOSSES ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE.

To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, the Company disclaims any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Copyright Complaints

The Service is not a public content-hosting platform, and We do not host publicly available material submitted by users. If You believe in good faith that material appearing on the Sites infringes Your copyright, You may send a written notice to Consolidate Health at the address in the Contact Us section of these Terms. Your notice should identify the copyrighted work, identify the material You believe is infringing and where it is located, provide Your contact information, and include a statement that You have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law. We will review and respond to properly submitted notices.

Dispute Resolution

We work hard to keep our customers satisfied. If a dispute arises between You and Consolidate Health, our goal is to resolve the dispute. If You have any concern or dispute about the Services, You agree to first try to resolve the dispute informally by contacting us by the methods listed in the Contact Information section at the end of these Terms or by sending an email to compliance@consolidate.health.

Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS,INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. You and Consolidate Health agree that these Terms affect interstate commerce and that the Federal Arbitration Act governs the interpretation and enforcement of these arbitration provisions. If any dispute, claim, or controversy between You and Consolidate Health is not resolved within 30 days after contacting us, then You agree to resolve it through final and binding arbitration, with the following three exceptions:

  1. You may assert Your dispute, if it qualifies, in small claims court.

  2. Both You and Consolidate Health may bring a suit in court in the state of Delaware only for a claim of infringement or other misuse of intellectual property rights. In this case, we both waive any right to a jury trial.

  3. If it qualifies, You may bring a claim to the attention of a relevant federal, state, or local agency that may seek relief against us on Your behalf.

Arbitration Rules

Arbitration will be conducted by JAMS in accordance with the JAMS Streamlined Arbitration Procedure Rules for claims that do not exceed $250,000 and the JAMS Comprehensive Arbitration Rules and Procedures for claims exceeding $250,000 in effect at the time the arbitration is initiated, excluding any rules or procedures governing or permitting class actions. The arbitrator, and not any federal, state, or local court or agency, has exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms or the Privacy and Security Notice, including but not limited to any claim that all or any part of these documents is void or voidable, whether a claim is subject to arbitration, or the question of waiver by litigation conduct. The arbitrator can grant whatever relief would be available in a court under law or in equity. The arbitrator’s award must be written, will be binding on the parties, and may be entered as a judgment in any court of competent jurisdiction. To start an arbitration, go to www.jamsadr.com and follow the instructions for creating a Demand for Arbitration online, which will include sending a copy to: Consolidate Health, Inc., Attn: Legal Department, legal@consolidate.health. Arbitration may take place in the county where You reside at the time of filing. You and Consolidate Health further agree to submit to the personal jurisdiction of any federal or state court in Delaware in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

Fees

You will be required to pay $250 to initiate an arbitration against us. If the arbitrator finds the arbitration to be non-frivolous, Consolidate Health will pay all other fees invoiced by JAMS, including filing fees and arbitrator and hearing expenses. You are responsible for Your own attorneys’ fees unless the arbitration rules or applicable law provide otherwise.

No Class Actions

You and Consolidate Health each agree that each party may only resolve disputes with the other on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable or that an arbitration can proceed on a class basis, then Consolidate Health may determine to not arbitrate.

Changes to This Section

Consolidate Health will provide thirty (30) days’ notice of any changes affecting the substance of this section “Arbitration and Class Action Waiver” by posting notice of modifications to the Terms on the Services, sending You a message, notifying You when You are logged into Your account, or other Communications. Amendments will become effective thirty (30) days after they are posted on the Services or sent to You.

Survival of Provisions

This Dispute Resolution section survives any termination of Your account or the Services.

Scope of the Services and Geographic Availability

The Service is designed to retrieve health records held by healthcare providers, health plans, and health information networks located in the United States and its territories, and We offer the Service only for that purpose. Consolidate Health makes no representation that the Service, or any product, service, or material described on the Sites, is appropriate or available for retrieving health records located outside the United States, or that the Service is available in all states and territories within the United States. Where identity verification applies, it is offered only to Individuals in the United States and its territories.

Waiver

No waiver by Consolidate Health of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Consolidate Health to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Changes to These Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least thirty (30) days’ notice prior to any new terms taking effect, including by posting notice on the Sites, sending You a message, or notifying You when You are signed in to Your Account. Changes to the Privacy and Security Notice are governed by the Material Change process set out in that Notice, which includes conspicuously marking what changed and asking for Your consent again before We use Your information in a new way.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If You have any questions about these Terms and Conditions, You can contact us: